Hong Kong Red Cross - Psychological Support Service


Psychological Support Service



Service goal:

To provide timely psychological support service to reduce the emotional distress and sufferings of vulnerable people and carers, who are affected by disasters or emergencies, and to foster their adaptive functioning and coping

Target groups:
Hong Kong Communities affected by local and overseas disasters, emergencies or community crises


    Service Modes:
    Depending on the nature of crises and the situations of the affected, the psychological support service provided for the above can be in the form of:

What is Psychological First Aid?
Emergencies usually come all of a sudden and physical injuries may happen unexpectedly. Some of the affected people’s basic assumptions towards self and the world (e.g. the world is safe, life is meaningful etc.) may be shattered after trauma. They may have feelings of losing sense of control, losing sense of security, and helplessness. It is evidenced that inappropriate psychological interventions can do harm on the affected people.


Psychological First Aid is an evidence-informed modular approach designed to reduce the initial distress caused by traumatic events and to foster adaptive functioning and coping. Psychological First Aid intervention strategies are intended for use with children, adolescents, parents/caretakers, families, and adults exposed to emergencies. It can also be provided to first responders and other disaster relief workers.


PFA is not a kind of counseling but aims at establishing a human connection by active listening and providing practical assistance in a non-intrusive and compassionate manner. It enhances immediate and ongoing safety, and provides physical and emotional comfort. It also provides information that helps survivors cope effectively with the psychological impact of emergencies. Furthermore, it would refer the emotionally disturbed individuals to other community organizations when appropriate to ensure the affected people are linked to future service providers.

The five guiding principles of PFA are: Safety, Calming, Self and Community Efficacy, Connectedness, and Hope.

Hobfoll, S.E.,Watson, P.E., Ruzek, J.I., Bryant, R.A., Brymer, M.J., Pynoos, R.S., et al. (2007). Five essential elements of immediate and mid-term mass trauma intervention: Empirical evidence. Psychiatry, 70, 283-314.

Core Actions of Psychological First Aid include: Look, Listen and Link.​
Core Actions of Psychological First Aid include: Look, Listen and Link.​​


Listen Link
  • information on what has happened and is happening
  • who needs help
  • safety and security risks
  • physical injuries
  • immediate basic and practical needs
  • emotional reactions
  • approaches someone
  • introduces oneself
  • pays attention and listens actively
  • accepts others’ feelings
  • calms the person in distress
  • asks about needs and concerns
  • helps the person(s) in distress find solutions to their immediate needs and problems
  • access information
  • connect with loved ones and social support
  • tackle practical problems
  • access services and other help
More details about Psychological First Aid (Explained by Clinical Psychologists of Hong Kong Red Cross):

Shall We Talk Psychological Support Service

Make an appointment for Shall We Talk Psychological Support Service


“Shall We Talk”Psychological Support Service is open to public

Our service aims to provide assistance to anyone who are disturbed by social unrest, COVID19 and critical incidents like industrial incident, serious accident or family tragedy.  Citizens may call or send messages to WhatsApp 5164 5040 and Telegram @hkrcshallwetalk to make appointment.  The Psychological Support Services of the HKRC are handled by Professional Clinical Psychologists and trained Psychological Support Service volunteers.  

You can also fill in the 3 minutes Mental Health Test to understand more on your mental health condition. After completion, we will provide you with a simple assessment report.





For matters relating to Psychological Support Service, please contact us at
Psychological Support Service, Hong Kong Red Cross Head Office
Tel: (852) 2514 2280
Fax: (852) 3103 4010
Address: 19 Hoi Ting Road, West Kowloon, Hong Kong
Email: psp@redcross.org.hk