Key Responsibilities:

• Handle donation process in a timely manner, including regular and one-off donations through various payment channels
• Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints and other kinds of enquiry, through phone, email and mail 
• Make follow up calls to donors on donation issues
• Handle issuance and mailing of official receipts and thank you letters
• Assist supervisor to liaise with internal and external parties for donation related issue
• Support administrative, filing and inventory management functions of the team
• Perform other ad hoc duties as assigned

Requirements:

• 5 subjects passed in HKCEE/HKDSE (including English, Chinese and Mathematics) or equivalent; or
• University Degree holder in any discipline
• 2 years of relevant working experience is preferred
• Good telephone manner and customer service skills
• Good in spoken English and Chinese (including Putonghua)
• Proficient in MS Office, English & Chinese word processing
• Self-motivated, detail-minded, a team player and able to work under pressure
   

Fringe Benefits:
Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract period: 1 year (renewable)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or email to hr@redcross.org.hk.

Review of applications will start as soon as possible and continue until 7 December 2025, or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency's data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files for up to a period of 6 months.