Hong Kong Red Cross - Patient Concern Service

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Patient Concern Service


Hong Kong Red Cross Patient Concern Service has been in operation since 1973. HKRC mobilizes volunteers to provide regular visits, companion and escort service, recreational activities, mobility equipment loan service, library service and free magazine distribution for patients of Hospital Authority hospitals, so as to bring care and encouragement to service recipients during their recovery period.

2013 Siu Lam Hospital Mid-Autumn Festival Event
photo taken in Siu Lam Hospital 2013 Mid-Autumn Festival event

2013 Volunteer Training Workshop
photo taken in 2013 volunteer training workshop

Patient Concern Service

Introduction

  • Hong Kong Red Cross hospital-based libraries are established in Hospital Authority hospitals to provide book loan and free magazine distribution service to in-patients

Service Content

  • Hospital-based Libraries: Patient libraries, with book loans and free magazines distribution, are set up in public hospitals.
  • Free Magazine Distribution: Providing free magazines to inpatients.

Service Objectives

  • To provide a channel for in-patients to obtain information and keep contact with the outside world through book loan and magazine distribution
  • To provide psychosocial support to in-patients through expression of concern and care by volunteers during the distribution of magazines.

 

Patient Companion and Escort Service

Service Introduction

  • Provide route direction enquiry and escort service for patients and visitors

Service Objective

  • Provide more supportive service for patients and visitors in hospitals

Service Content

  • Directional and guidance: Our volunteers are deployed to provide directory and guidance service for the patients and visitors at the lobby of main entrance of hospital.
  • Escort Service: Our volunteers help to escort the in-patients to receive medical check / appointment in a same-cluster hospital.

 

Patient Caring Programme
Service Introduction

  • The Hong Kong Red Cross organizes recreational and rehabilitative activities for patients of 16 Hospital Authority hospitals.

Service Objectives

  • To provide needed activities for hospital clients;
  • To deliver care and concern to the patients in need; to help them get through loneliness.

Service Content

  • To organize and deliver recreational and caring activities for patients including ward visits, interest classes, festival celebrations and film shows.

Overview of Patient Concern Service in 21 Public Hospitals

Cluster

Location

Address

Library Service
Opening Hours

Free Magazine Distribution

Patient Escort Service

Patient Companion

Patient Caring Programme

 

HK East

Pamela Youde Nethersole Eastern Hospital

1/F, Pamela Youde Nethersole Eastern Hospital, 3 Lok Man Road, Chai Wan, HK

   

Every Tue & Fri:
09:30-13:00;
14:00-17:00

 

 

Cheshire Home, Chung Hom Kok

128 Chung Hom Kok Road, HK

       

Tung Wah Eastern Hospital

19 Eastern Hospital Road, Causeway Bay, HK

       

HK West

Queen Mary Hospital

102 Pokfulam Road, HK

   

 

KLN Central

Kowloon Hospital  

147A Argyle Street, Kowloon

 

   

TWGHs Wong Tai Sin Hospital

124 Shatin Pass Road, Wong Tai Sin, Kowloon

       

Queen Elizabeth Hospital  

No. 30 Gascoigne Road, Kowloon

 

 

 

 

KLN West 

Kwai Chung Hospital

11/F, Block L, Kwai Chung Hospital, Kwai Chung Hospital Road, NT

   

Every Tue & Fri:
09:30-13:00;
14:00-17:00

Yan Chai Hospital

7-11 Yan Chai Street, Tsuen Wan, NT

 

   

KLN East

Haven of Hope Hospital

8 Haven of Hope Road, Tseung Kwan O, Kowloon

       

United Christian Hospital

130 Hip Wo Street, Kwun Tong, Kowloon

       

NT West

Tuen Mun Hospital

4/F, Special Block, Tuen Mun Hospital, Tsing Chung Koon Road, Tuen Mun, NT

     

Every Tue, Thurs & Sat:
09:30-17:00
Every Mon, Wed & Fri:
11:30-16:30

Castle Peak Hospital

15 Tsing Chung Koon Road, Tuen Mun, NT

   

Every Tue, Thurs & Sat:
09:30-13:00;
14:00-17:00

Pok Oi Hospital  

Au Tau, Yuen Long, N.T

 

     

Siu Lam Hospital

15 Tsing Chung Koon Road, Tuen Mun, NT

 

     

NT East

Shatin Hospital

/F, Main Block, Shatin Hospital 33 A Kung Kok Street, Ma On Shan, New Territories

   

Mon to Sat:
09:30-13:00;
14:00-17:00

Tai Po Hospital

G202, G/F, C Wing, Main Block, Tai Po Hospital, 9 Chuen On Road, New Territories

 

Mon to Fri:
09:30-13:00;
14:00-17:00

Shatin Cheshire Home

30 A Kung Kok Shan Rd, Sha Tin

 

   

Prince of Wales Hospital 

30-32 Ngan Shing Street, Shatin, NT

 

 

Alice Ho Miu Ling Nethersole Hospital  

11 Chuen On Road, Tai Po, NT

 

 

NT North

North District Hospital

9 Po Kin Road, Sheung Shui, NT

 

 

   

For matters relating to Patient Concern Service, please contact us at
Community Care Service (Patient Concern Service), Hong Kong Red Cross Head Office
Tel: (852) 3103 4002
Fax: (852) 3103 4010
Address: 19 Hoi Ting Road, West Kowloon, Hong Kong
Email : info.ccsd@redcross.org.hk

 

Volunteering

Service Sharing

Photo Gallery

Patient Library Service

Patient Companion and Escort Service

Patient Caring Programme